HIT support

App: HIT: Book Sports Courts (iPhone and Android)
Operated by: HIT COURTS E-COMMERCE COMPLEX, Ras Al Khaimah, United Arab Emirates (RAK DED trade licence no. 65137)

Contact us

• Email: support@hitcourts.com
• We reply within 2 working days (Monday to Friday, UAE time), usually sooner.
• Reports about reviews, advertisements or abusive users are handled within 24 hours, every day.
• Please write from the email address on your HIT account and, for a booking, include the venue, date and time.
• Support is by email only for now.

In the app you will also find answers to common questions in Profile, then FAQ & Help Desk.

Bookings, cancellations and refunds

• Cancel in the app: Bookings, open the booking, then Cancel. The app shows your refund before you confirm.
• More than 24 hours before the start: 100% refund. From 24 to 6 hours before: 50%. Less than 6 hours, or no-show: no refund.
• If the venue cancels, you receive a 100% refund.
• Refunds go back to the original payment method. Banks usually show them within 5 to 10 working days.
• Full policy: https://www.hitcourts.com/terms#refunds

Court not ready?

Report it in the app within 15 minutes of the start, with one to three photos or videos: Bookings, then "Court not ready? Report it now". If HIT approves the report, you receive a 100% refund. If you could not report in time, email us.

Report a review, a player or an advertisement

• Review: tap ••• on the review, then Report. To stop seeing a player's reviews, choose Block.
• Advertisement: tap the information button on the ad label to see why it is shown to you, then Report.
• You can also email support@hitcourts.com with the venue name and what you saw.

Delete your account

In the app: Profile, then Account, then Delete account permanently. Without the app, email us. Full details: https://www.hitcourts.com/delete-account

Venue partners

Venue teams sign in to the partner portal at https://partner.hitcourts.com. The portal has no self-service password reset: if you forgot your password, email support@hitcourts.com from the email address on your partner account and we will help you. Staff members sign in with a one-time link from their venue owner, so ask the owner for a new link. For help with a venue account, payouts or staff access, email support@hitcourts.com.

Legal

• Privacy Policy: https://www.hitcourts.com/privacy
• Terms & Conditions: https://www.hitcourts.com/terms
• Business information: https://www.hitcourts.com/business